Privacy Policy

Last Updated: August 8, 2024

At Lighthouse Kitchens, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Name, email address, phone number, and mailing address.
• Transactional Information: Payment details, purchase history, and service preferences.
• Website Usage Information: IP address, browser type, operating system, and browsing history on our website.
• Communications: Any communications or correspondence with us, including emails and feedback.

2. How We Use Your Information

Lighthouse Kitchens uses your personal information for the following purposes:

• Service Delivery: To process your orders, provide customer support, and deliver our services to you.
• Communication: To send you updates, promotional offers, and respond to your inquiries.
• Improvement: To analyze website usage and improve our products, services, and customer experience.
• Legal Compliance: To comply with legal obligations and protect our legal rights.

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe such action is necessary to comply with the law or protect our rights, property, or safety.

4. Consent

By using our services and providing us with your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6. Accessing and Correcting Your Information

You have the right to access and correct the personal information we hold about you. To request access or correction, please contact us using the information provided below.

7. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

8. Cookies, Analytics, and Advertising Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience, analyze website traffic, and measure the effectiveness of our advertising.

Specifically, we use the following third-party services:

Google Analytics (GA4)
Collects anonymized data about how visitors use our website, including pages visited, time on site, and traffic sources. Google may use this data in accordance with Google's Privacy Policy.

Google Ads & Conversion Tracking
We use Google Ads to advertise our services. When you submit an inquiry form, a conversion event may be recorded to measure the performance of our advertising campaigns. This may involve the use of cookies or click identifiers (such as a Google Click ID) associated with your visit.

Google Tag Manager
Used to manage and deploy the above tracking technologies on our website.

You can opt out of Google's use of cookies for advertising by visiting Google's Ads Settings. You may also adjust your browser settings to refuse cookies, though this may affect your browsing experience.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to read their privacy policies.

10. Changes to This Privacy Policy

Lighthouse Kitchens reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Lighthouse Kitchens
118-832 McCallum Road
Victoria, BC V9B 7A8
(250) 410-4480
info@lighthousekitchens.ca